FAQ
Frequently Asked Questions
Yes. Pulse Charms will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase
Pulse Charms orders are fulfilled and then shipped to anywhere in the United States in an average 5-10 days.
Yes, you do. To send and receive touch messages, download the Totwoo app on your Android or iOS smartphone and connect the bracelet or necklace to your phone via Bluetooth. Your partner will need to do the same. Additionally, both phones must have an active internet connection.
To successfully send a love signal, touch the bracelet to make it flash a blue light. Touch it again before the light goes off to make it flash white lights.
Absolutely, Totwoo bracelets are built to operate smoothly no matter where you are in the world.